Purchased a Berkshire pontoon boat two years ago from Ben Gruver and was very pleased with the transaction and the winter service program. On July 2, 2016 with a house full of guests discovered the tilt function of the motor would not work. Knew the service department was closed but talked to Levi and then Ben called back but neither could offer any suggestions other than promise the service department would call Tuesday. I accepted that this was just one of those things that happen but fifteen minutes later Dan from the service department boated into my dock and said he was on the lake and heard we had a problem. He quickly restored the tilt function and the family boat ride was back on. Fortunate circumstances but EXCEPTIONAL SERVICE from Premier.